FAQS

HOW TO SHOP & PLACE AN ORDER

Do I need an account to place an order?

No, all you need is an email address. We recommend that you register for an account so that you can start adding pieces to your Wishlist and also your shopping history will be kept by us for loyalty statuses when we launch such programs, however, you can place and track orders as a guest and sign up to a time that suits you. Please note, any orders placed under guest checkout will not show if you create an account at a later date.

I have forgotten my password: what should I do?

Simply email us at hello@IAMWOMANBOSS.com. You’ll then receive an email to reset your password.

How do I receive WOMANBOSS email updates?

Head over to JOIN WB to stay in touch with us for exclusive events, gifts and more!

How do I place an order on your site?

Placing an order is easy at WOMANBOSS. Here’s how:

1. Choose a category from the top navigation menu or search to explore a specific style or trend.

2. Select the size of your item and click ‘Add to bag’. Once you have finished adding your items, proceed to checkout under ‘Shopping Bag’.

3. Sign in to your account if you have not done so already. If you do not have an account, simply proceed via guest checkout.

4. Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll keep you updated every step of the way.

Where can I find size & fit advice?

We provide size guidance information under Product Details in the Product page.

Can I cancel or make changes to my order?

As your purchase will be prepared quickly for dispatch, please contact us at hello@iamWOMANBOSS.com as soon as possible to cancel or make changes to an order. Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Further information on cancelling an order can be found in our Return & Refunds Policy.

WOMANBOSS PRICING & PAYMENT

Which currencies can I shop in?

Currently your order will be charged in USD.

When will my PayPal account be charged?

WOMANBOSS will take payment at the point your order is placed on our site. Full payment is usually taken once your order is ready for shipping, though your bank or card issuer may reserve the order amount in your account immediately.

What payment methods do you accept?

Currently we accept PayPal, including Visa, Mastercard, American Express, Discover, JCB, Diner’s Club and EnRoute.

Will my personal details stay safe?

We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the WOMANBOSS Privacy Policy.

Product availability & authenticity

Are you going to have an item again if it is sold out now?

For items that we can replenish, we allow back orders.

How will my order be packaged?

Your order will be carefully packaged in a protective WOMANBOSS box to ensure it arrives to you in great condition.

Shipping, taxes & duties

How much will I be charged for shipping?

Once your order is confirmed, we will dispatch it within 2 business days. Delivery takes 2-7 business days, depending on your location and chosen shipping method. Shipping promotions are applicable only to the US and limited to one time use per account.

When will I receive my item and how can I track delivery?

Every WOMANBOSS order is unique so our shipping costs vary depending on the size, weight and destination of your chosen items. This information will appear at the checkout.

We will keep you updated with tracking information and an estimated delivery date. You can also follow its journey by heading to ‘My Orders’ in your account

Will I need to pay taxes and duties?

WOMANBOSS ships to the US on a DDP (Delivery Duties Paid) basis:

This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.

For US customers, WOMANBOSS does not collect sales or use tax in all states. Your purchase may be subject to sales or use tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases.

For more details, please contact your local customs office/respective tax authority.

RETURNS & REFUNDS

What is your returns policy?

We offer a full refund on any items sent back to us within 14 days of the delivery date and provide a free pick-up service for all returns – that means you can choose a time that’s convenient for you. To create a return, simply email us at hello@iamWOMANBOSS.com

We recommend booking your collection time within 7 days of the delivery date to ensure your package arrives within the required time frame. Unfortunately, we are unable to process exchanges. For further information on returning an order, visit our Return & Refunds Policy. Please note, unwanted items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

How do I book a free collection for my return?

Email us at hello@iamWOMANBOSS.com

How do I package my item for return?

Simply follow these steps to prepare your item:

1. Place any unwanted items with original packaging inside the protective WOMANBOSS box and leave it open until the driver has checked the contents.

2. Attach the return label and a signed copy of the return note to the outside of the WOMANBOSS box. Please do not to attach any labels to an item’s branded box.

When will I receive my refund?

Using the tracking number assigned to your returns label, you can follow the progress of your package with our courier. As soon as your item is received and accepted by our partner we will send an email to confirm the completion of your refund.

Refunds are issued via the original payment method and will normally appear within 10 business days, depending on the processing time of your payment provider. To ensure your refund is as quick as possible, please ensure all items meet the conditions of our Returns & Refunds Policy.

Will shipping & duties be refunded on return?

While we offer free returns for all orders, the original delivery cost won’t be included in your refund. If you have shipped an order to a DAP (Delivery At Place) destination, taxes and duties are non-refundable through WOMANBOSS. You may be able to recover these by contacting your local customs office directly.

Can I return my customised item?

Due to the nature of customised orders, and the fact that they have been specially created for you, we will not be able to accept returns.

CONTACT US

Can I get in touch with WOMANBOSS?

Yes, there are several ways.

If you are interested in being considered as a WOMANBOSS on our platform, please join us at our open pitch day, which we host every 3-4 months.

For other general enquiries, please email us at ask@iamwomanboss.com or call us between 10am to 4pm (EST) on weekdays (excluding public holidays) at 347-799-1208. We are also reachable on DM on our Instagram account @iamwomanboss.

TERMS AND CONDITIONS FOR STORE CREDITS

1. Store Credits may be issued for promotional purposes. They expire in 14 days or less, unless otherwise indicated.All credits are issued in USD.
2. Store Credits cannot be redeemed for cash.
3. Store Credits are non-transferrable.
4. Purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the balance due.
5. Items purchased with a STORE CREDIT are valid for refund ONLY For STORE CREDIT